Skip to content
Rachel Morgan, head of client experience at Citiwell USA

Blog author

Rachel Morgan

Head of Inclusive Client Experience at Citiwell USA

She develops an accessible and respectful client journey and helps teams discuss consent, boundaries and individual needs without awkwardness, pressure or assumptions.

Team
Citiwell USA
Location
San Francisco
Country
United States
Original publishing language
English
Focus
Accessibility, consent and client communication
Articles
6

Publications

Articles by this author

Empathetic, precise and ready with practical language for conversations

Accessibility and ethicsFor practitioners and clients

Scars and body history: ask only what the procedure needs

A scar in the planned area deserves a careful assessment, not a request for the client’s whole story. Relevant questions protect safety while preserving privacy and control.

Original language: English
November 21, 20257 minRachel Morgan